Arlo Wire-Free base station unable to claim

[ElSerpi]

Hi all.
Haven't used the cameras for a few years and decided to get them out again. Downloaded the phone app on android and tried to find base station - couldn't be found.
I then reset the base station and the app was able to find it on the network, went to next page to name the device and after accepting the name I get a message saying "we are unable to claim this device. Please contact arlo support"
Tried doing the live chat but the page kept telling me I was first in line or dropping the connection. What should I do as I would like to get these cameras up and running again - they have fresh batteries in them and ready to go

[jguerdat]

There seems to be a small number of folks having this issue. I don't know if all are trying to set up bases from long ago but it rather seems so. I wonder if the firmware is so old that things aren't working right. All I can suggest is to use the support link you've been using but maybe consider the phone option, too.