Arlo Secure app compatiblity

[cyberkaly]

Hi there,

I have 3 Arlo Pro 2 camera's and the VMB4000 Base Station. I got 3 additional Arlo essential camera's , I upgraded the arlo secure app where I can see my Essential cameras, however once it got upgraded my Arlo pro 2 camera's became invisible. I still get notifications on the app from these cams (Arlo Pro2) but cannot view them.

Is there a way to make them visible again? That they appear in the list?

[StephenB]

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@cyberkaly wrote:

@ShayneS Yes I am.

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Then the primary account also needs to be migrated to "Feed" before you will see the cameras.

There are some issues here, so the primary user

• uses custom modes
• has cameras at multiple addresses
• combines geofencing+scheduling

then they should make sure they understand the limitations before migrating.

[ShayneS]

@cyberkaly Are you the granted access user by chance? 

[cyberkaly]

@ShayneS Yes I am.

[StephenB · Accepted solution]

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@cyberkaly wrote:

@ShayneS Yes I am.

---

Then the primary account also needs to be migrated to "Feed" before you will see the cameras.

There are some issues here, so the primary user

• uses custom modes
• has cameras at multiple addresses
• combines geofencing+scheduling

then they should make sure they understand the limitations before migrating.