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Arlo Refusing to Respond

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  • ‎2025-11-07 08:11 AM
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Deepgreen
Aspirant
Aspirant
‎2025-11-07 08:11 AM

I have e-mailed Arlo twice in the last month about an issue with my video doorbell, and have had no reply apart from acknowledgements of my valuable contact!  On top of this, every time I log in to my account from the same device, I receive a message that there has been a log-in from a new device! 

 

Do they have any idea of what they are doing, and why do they not bother to respond to e-mails, when they claim to respond with a certain time?  Very disappointed that we have been left high and dry so far by a very non-customer-focused company.  Their chat bot is particularly useless too. 

 

My question is; are we alone in this or is it their standard 'service' quality?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2025-11-07 08:58 AM

Hi @Deepgreen 

 

Thanks for reaching out, I have escalated this to the appropriate team and someone will be contacting you as soon as possible. 

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