Arlo Q Plus VMC3040 - Buzzing Sound

[DavidinWestlake]

A few days ago, I installed an Arlo security camera system - 4 indoor/outdoor wireless cameras and 2 Arlo Q Plus cameras with audio.

The 4 wireless camera function and work perfectly. One of the Arlo Q Plus cameras works perfectly. The other has a constant buzzing sound when the camera is brought up on my iPhone through the Arlo app or via the website on my computer. I believe that it is defective, but am looking to the "community" to provide advice, as I cannot reach Arlo customer support and I was not willing to wait 60 minutes on the phone to talk to someone.

Additional details:

- All firmware has been updated

- There is no electrical inference

- When I change the locations of the two Arlo Q cameras, the same one that buzzes still buzzes in the new location and the one that didn't buzz does not buzz in the new location.

- If I turn off the microphone from the interface on the App, the buzzing sound is not heard

- If I turn the microphone back on from the App interace, the buzzing is heard once again

- The buzzing sound is NOT feedback, as it occurs when I'm miles away

- Apparently since I have one that works and another that seems to be defective, and they're both set up the same way, it seems to me that the issues is with my camera and not the set up (correct, or not?)

- Note: obviously the camera itself is not making the buzzing sound - it comes from the iPhone or computer when "listening" to the camera's microphone remotely

If anyone has any suggestions regarding how to remedy this problem, please post.

If anyone knows how to reach customre support since obviously the camera is under warranty, please let me know that, too!!

Thanks to anyone for their input.

[jguerdat]

I'd agree that you seem to have a defective camera since swapping position, etc. has no effect.  I'd return the camera to the store for exchange - that would be the fastest solution.

To contact support, use the big Support link at the top here and then Contact Support on the right.

[Slagish]

If you're experiencing this issue, and are withing the 30 days return window or 14 days with some stores, return it to that store! Dont go through Netgear, i spent almost over a week just for them to swap it out.... at my expensne.  I have to pay for my own shipping to them, for a defective product that they're selling.. Thanks for nothing Netgear.  Never again.