Arlo Pro 4 XL not giving on/off option in settings

[schweizer1967]

Had the winter storm come through.  Cameras were constantly sending alerts due to blowing snow.  I shut the cameras off.  I now go into the settings and none of the cameras are giving me the option to turn them back on.  Any ideas?

[StephenB]

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@schweizer1967 wrote:

Had the winter storm come through.  Cameras were constantly sending alerts due to blowing snow.  I shut the cameras off.  I now go into the settings and none of the cameras are giving me the option to turn them back on.  Any ideas?

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Try bringing one inside, and recharging it.  The camera won't charge below 32F, so it might need to warm up before it starts charging.

[schweizer1967]

So last night I disconnected the cameras, and brought them inside.  I charged them, but now the App won't recognize the cameras at all.  I've tried removing the App and reinstalling it, rebooting my iPhone. I can actually synch the base station to a camera, and the camera will start working and recognizing movement BUT still can't be recognized in the App.  Neither the base station, or the cameras are recognized in the App but I've reset everything and the base station automatically connects to WiFi, gives a solid blue light, but when I try to find it in the App it's a no go.

[schweizer1967]

As of now I have a system that is inoperable.  I'm pretty tech savy but this is unbelievable.  Camera will synch with base station and work but APP is just useless.  Trying off a PC results in the same effect.  App tells me under the Feed that "You found a premium feature." now and to visit Arlo's website to manage my plans and devices.  My trial plan ends February 4th.  I've perused every option I could find in the community for resets, and problem solving but as of yet I have a system that the App will just not recognize.

[StephenB]

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@schweizer1967 wrote:

 App tells me under the Feed that "You found a premium feature." now and to visit Arlo's website to manage my plans and devices.  My trial plan ends February 4th. 

Are you still seeing the trial listed for camera(s) in the subscription area of the app?

I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) as they might be able to help.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact