Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Infrared Mode Is No Longer functioning

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  • ‎2018-09-03 08:12 PM
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kixazz
Follower
Follower
‎2018-09-03 08:12 PM

Firmware 1.2.21616
Hardware H7
Serial number 4884577687add

Camera is filming normal video image when infared light is on at night. Image is just black.. this used to work fine, I would receive black and white infared image. I have seen multiple posts on this issue with no resolution observable.

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steve_t
Master Master
Master
‎2018-09-03 09:06 PM

Have you tried a battery pull reset? If so, have you tried removing the camera from the system and then re-sync'ing it? The camera works fine during the day, yeah?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2018-09-04 01:55 PM

Hi kixazz,

 

Have you tried to remove and reinsert the battery yet? if this step does not work you may need to try and remove & re sync the camera with the Base station. To Remove go to settings on Web 3 dots in App > My Devices > Select Camera To Remove > Remove Device.

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