Arlo IR light not lightin up enough

[cdr1076]

So I bought this system and added a couple cameras to it.  This one camera the IR light for night vision doesn't seem to illuminate enough.  There are good batteries in it.  And the feature is enabled.  I saw a thread in the support forums mention to open and close the battery door.  To no avail.  Any thoughts from anyone here?  Thanks!

[TomMac]

The IR on an Arlo can reach out to a max of about 30 ft but really is good to 15 or so

picture; small stump at 30 ft, camera 6ft high ( and angled down camera will illuminate less )

If you find one camera having less IR than another by swapping the two AND you have changed battereies to make sure they are good, you should maybe contact Netgear Support

[cdr1076]

Thanks for the reply TomMac.  Yeah, I took it down today and put it in a closet to test after resetting everything.  Even something inches away didn't light up properly.  Opened a support case, they had me upload a sample video.  Said they will work to replace the unit.

[cdr1076]

It behaves as if there is no light at all.

[TomMac]

thats' no IR as you thought