Arlo|Smart Home Security|Wireless HD Security Cameras
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Dcams
Tutor
Tutor

My arlo camera detects motion sends me a notification when I go to play it’s set to record for 20 seconds it says 20 seconds but nothing plays just shows the picture of what set the motion off

7 REPLIES 7
steve_t
Master Master
Master
Dcams
Tutor
Tutor

Yes for the arlo app , I haven’t checked my email I’ll do that now

Dcams
Tutor
Tutor
I just got a new phone that’s when I noticed it not working on the app anymore I’ve deleted the app and reinstalled it still not working any tips to get this working ?
ShayneS
Arlo Moderator
Arlo Moderator

Dcams,

 

What phone are you using? Do your videos play on a PC?

gmwdesign
Aspirant
Aspirant

Exact same issue across all Arlo wireless cams but only on the new iPhone XS. I'm able to get playback from my Arlo Q without issue and I'm able to view live video without issue. 

 

I'm able to access playback on both my ipad pro and my desktop login via safari. 

ShayneS
Arlo Moderator
Arlo Moderator

gmwdesign,

 

The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos. I will provide an update as soon as I have more information.

Dcams
Tutor
Tutor
I just got the new iPhone X’s