Arlo Has to Have By Far the Worse Customer Support In the Industry

[ScottThomas]

I have now spent almost three hours this morning working with a variety of people at Arlo to only be told at the end that I have to purchase a whole new bundle of equipment and even though they have everything about me, I had to repeat myself multiple times to make a purchase.

The head of Customer Care Lilly Knowles really needs to fully look at what they are doing. 

[BrookeN]

Hello,

I first want to apologize for any frustration you feel from how support handled your call/chat. That is not at all how we want our customers to feel. 

I want to make sure were you able to get a new keypad purchased or are you still needing support?

 I have escalated this to support as well to make sure that everything gets resolved for you.

However, if you have any questions at all, I would be more than happy to help please let me know. 

Thank you,

BrookeN.