Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Base Station cannot find device

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Arlo Base Station VMB3500 - 1.12.0.0_27065 - 25th October 2018

 

we have two solid green lights but app cannot find device. rebooted several times.  any suggestions?

Model: VMB3000|Arlo Smart Home Security
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Guru Guru
Guru

Is the setup device using the same network as the base?