Arlo Base Station VMB3010r2 Will Not Update

[mnrichmond912]

My Arlo base station refuses to update the firmware. I have pushed it through time after time. I have restarted the basestation. I have unplugged the basestation. I have restarted the cameras. I have reset my wireless router. It will not update. I am no longer getting motion notifications or an archive of motion videos either. When this problem first began (about 2 months ago), I would still get motion alerts. However, I am no longer getting those updates.

[jguerdat]

Remove all devices in Settings, My Devices. Hold the rest button on the base util the LEDs flash amber. Claim the base by using the Add Device selection on the Devices tab. Sync the cameras. Update firmware as you go.