Arlo Base Station Connection offline after a power outage

[thegoutman]

Good Evening. After having a working Arlo system for almost a year after a power outage I've been unable to get the base to connect again. I have tried what people have suggested, rest the system, unplugged, used a new ethernet cable, reset all cameras and nothing......my high speed internet is working fine but the base WILL NOT CONNECT. The green internet light will stay solid for a little while then blink for a little while.

Super frustrated with this product that I use to love 

[jguerdat]

The first thing to try is to reboot your modem, router and base, in that order. Let each fully initialize before going on to the next.

Use of a UPS can help prevent this as well as providing coverage during any outage.

[72dg]

same situation here, power outage and I'm now just getting 'your base station appears offline' The green internet light is solid with occassional flashes, I can see it connected through my router (I've tried it in a DMZ to rule out port issues) all other devices working as normal 

[jguerdat]

Have you tried both the app and a browser as well as logging out and back in?

[72dg]

Yes, tried everything sensible, even moved the base station to direct contact with the router

[jguerdat]

What are the base LEDs showing? What have you tried? What do you see? Any error messages?

[72dg]

I've moved the base station off the powerline adaptor and plugged it straight into the modem. All lights (power, web, etc) are green. The router is showing it has a connection, isnt firewalled and should have direct internet access. 

Its been working without fault for 2 years now. All other devices have internet access without  issue. I've power cyccled the base station and router several times. 

Next step will be a hard reset of the base station I guess. 

[jguerdat · Accepted solution]

If all LEDs are green, the system is working. I never got a really clear answer on this - have you tried both the app and a browser as well as logging out and back in?  You said yes, tried everythinng sensible but I don't know what that means.

A reset may be needed but opening a case with support may provide some clues since they have access to logs:

https://www.arlo.com/en-us/support/contact.aspx

[72dg]

reset the base station to factory and its back up and running 

D