Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo App NOT refreshing cam images on startup

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Pucksterpete
Apprentice
Apprentice

Within the last week the Arlo App is NOT refreshing camera images on startup, it use to do it.

Also, I have noticed weird behavior within the app when playing back recorded videos within the app.  Sometimes when playing a video half way through, it will jump to a completely different day and play that video.

I have uninstalled/re-installed  the app, still same behavior.

6 REPLIES 6
Streak2
Master Master
Master

I have noticed similar behavior and have notified the Arlo team.

 

Pucksterpete
Apprentice
Apprentice
Thanks....
How long ago did you report the problem?
JamesC
Community Manager
Community Manager

The development team is currently investigating reports of this issue. I will provide an update as soon as we have more information to share.

 

JamesC

Pucksterpete
Apprentice
Apprentice

thanks man

ant
Mentor
Mentor

JamesC: Do you have any updates for us? I still see this issue. 😞

Streak2
Master Master
Master

I was in touch with James a few days ago. They are still trying to get to the bottom of this issue.

I am also still seeing it.

It appears to be account related.