Arlo App Cannot find Devices after a Reset

[carib909]

I own an Arlo Legacy four camera system. I assume it is just the Arlo Model. The app is version 6.6.6. When I bought this there were no other models. I reset my base station because my cameras were being turned off every day at 5:00pm PST. I never set that up. After the upgrade that changed the way the app works on iPhones, all I did was add back a Custom mode I had before to arm one camera when I am at home.  I really detest that I get a message every time I arm or disarm the cameras, EXCEPT I never got the one at 5:00pm. (I think I disabled that feature) I look at the history and anytime I'm away from home at 5:00pm, the system disarms itself. After the reset, no devices are detectged even after syncing each camera. The app just keeps churning and never finds any devices. The website finds no base station on my PC. What should I do? 

[StephenB]

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@carib909 wrote:

The website finds no base station on my PC. 

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You need to get the base back into your account before you can add back the cameras.

Do you see the base in the Arlo app?  If you do, then you likely are using a friend account on the PC.  

[carib909]

No matter how many times I reset the Base Station, I never see it in the app or when I log into my account on a PC and try to add devices. Searches always return nothing found! Computer and Arlo Base are on the same network which shows up in my PC network settings. 

[jguerdat]

WHat are the base LEDs showing?

[carib909]

Two solid green, the third from left, solid amber. All devices are within one foot of base. Moving further away makes no difference. Base is connected by Ethernet. WIFI connection to the same network does not help!

[carib909]

If you know how to hack the app to make it work please share it with me.

[Edinburgh_lad1]

Have you checked what the colour of the LEDs means? This will give you a clue as to what is going on and how to potentially resolve the issue.

[carib909]

I did check, but the explanation says the base might be too far away, except that the base is less than one foot away from the internet router and the cameras. 

[jguerdat]

Actually, a solid amber Camera LED means the base needs to be claimed. Since you reset the base, you also need to remove all devices from your account, claim the base as if new and then add the cameras back.

https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4...

[carib909]

I’ve reset the base and tried adding it back to my account, but neither the new app or my.arlo.com can find the base. 

[carib909]

The third led from the left is solid amber.

[jguerdat]

But did you follow the directions in my link above which also tells you to remove the devices from your account before trying to add them back? You can't claim a base that already in your account.

[carib909]

I suspect you did not see all the thread. ALL devices were previously removed. There is nothing left to remove. When I try to add back the base station which is plugged in with two solid green lights and the third from left LED being a solid amber, it cannot be found by the app or my.arlo.com using a desktop PC..