App Frozen - Unable to Use

[rm5332]

 For over two days my app has been frozen on a blue screen with the #Arlo logo at the top when I try to open it with nothing else on the screen. I’ve tried everything multiple times: restarting phone, checking for updates, deleted and reinstalled app, offloading app, trying desktop. Nothing has worked and I’m frustrated that I cannot access my cameras.How can this be resolved? 

[TomMac]

First, what type of phone and OS are you using?

Newer apple 14s have had some minor issues...

Second, try and log in via a computer (  my.arlo.com  ) to verify the issue is only the phone and not your account.

also see this thread;

https://community.arlo.com/t5/Arlo-Secure/Arlo-app-freezes-on-start-up/td-p/1899457

[rm5332]

I have an iPhone 11 with IOS 16.3.

yes, I’ve logged in on my laptop and am able to use it just fine there. So the issue seems to be on the mobile app. 

[rm5332 · Accepted solution]

I spoke with an Arlo representative and was able to resolve the issue. They prompted me to go into airplane mode on my phone, open iCloud and turn off Arlo app in iCloud. From there open the Arlo app and I was then able to sign in. Turn off airplane mode and the problem was resolved! 

[ShayneS]

@rm5332 Awesome!

Thank you for the update.