Anyone know when cameras will start recording again?

[redman1139]

Does anyone know when camera's will start recording again?  I have called support several times and they keep telling me its a backend server issue, affecting many customers.  Tomorrow makes 1 week.  It shouldn't take that long to fix unless they are re-coding the whole platform.

Recap: 7 cameras detect motion, alert, do not record.   no record button when viewing live stream.  Motion sensor, spot lights and Ir lights all light up, but no recording.  Camera with a CVR contract will record motion, but does not record 24/7 like it used to before April 3rd.

[BrookeN]

I have our team looking into this. I will reach out to you as soon as possible. 

[BrookeN]

This should now be resolved for you. Can you please let me know if you see the same behavior.

[redman1139]

well, the manual record button is back.  But motion recording does not work, I am no longer signed up for any plan even though I was charged and CVR still does not work.  The trail plan says it expired 4/5/2026.

[BrookeN]

It shows that it is only on for the Floodlight. Can you check if the CVR is working on that camera?

[redman1139]

correct, cvr is only on 1 camera, floodlight.  the other 7 are record on motion detection.  the 7 do not record at all, the flood records motion only. and i have no plan again.

[BrookeN]

When you click on 24/7 recording are you able select/deselect the CVR capable cameras? There is only 3 cameras allowed per location and they also have to be wired.

[redman1139]

Yes, I can turn the 24/7 off and back on.  The floodlight is hardwired and shows it is plugged in.

 

[BrookeN]

Can you please sign out of the account and reinstall the app. 

[redman1139]

Done.  And deleted all cached data as well.  Same result.

[BrookeN]

@redman1139 I sent you a dm, can you please respond to that at your earliest convenience.