Anyone having the same problem not finding arlo when log on to app or myarlo account?

[w8ycool]

Hi,

Anyone having the same problem not finding arlo when log on to app or myarlo account?  I have the arlo for a year and working fine but out of nowhere nothing showing up when log on over the weekend.  Base station is connected with stable green ligths.  Cameras appear synced.  Tried reboot, power off, and reset but nothing work.  

Any help is appreciated.

Thanks

Thanks.

[ChristineT · Accepted solution]

Good evening @w8ycool,

We are currently investigating a report from a small handful of users where their cameras are no longer appearing in the Arlo portal. We have confirmed that reclaiming the Arlo Base Station and resyncing the camera(s) resolves this issue. If you run into any issues with adding the base station back to your existing Arlo account we recommend a factory reset and try again. For more information on how to factory reset the Arlo base station please visit: How can I reset my Arlo base station to the default values?

1. After performing a factory reset on the Base Station, make sure the Power LED and Internet LEDs are solid green
2. If first two LEDs are not solid green and need assistance troubleshooting please visit:https://kb.arlo.com/996/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it
3. Once the Base Station is online, log into your Arlo account
4. Click Add Device and follow the on screen instructions
5. Sync the camera(s) to the Base Station. For instruction on how to sync your camera(s) please visit: https://kb.arlo.com/987/How-do-I-set-up-and-sync-my-Arlo-Wire-Free-cameras
6. Your Arlo system should now be up and running with the ability to live stream, arm and record as expected
7. You may need to recreate any custom modes and rules that you previously created. For more information about modes and rules please visit: https://kb.arlo.com/1019331/How-do-I-create-a-mode-with-different-rules-for-each-Arlo-Wire-Free-or-A...

We sincerely apologize for any inconvenience this has caused.

Best Regards,

ChristineT

[Nishio]

Arlo- it seems my system is offline- and now I need to resynch all my cameras. (Which- is a bit of a hassle as most need a ladder to reach) What happened on Arlo’s end to create this problem to a lot of customers?