Arlo|Smart Home Security|Wireless HD Security Cameras

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TC300
Follower
Follower

Has anyone found a successful way to escalate support past the L1 online or calls? They are totally useless. 

2 REPLIES 2
JessicaP
Arlo Employee Retired

Hi TC300,

 

Let me reach out to you via private message to gather more information from you.

Thilland
Aspirant
Aspirant

I did 3 months of emails back and forth.  They would take 3 weeks to respond to me.  Every new person that answered the email would start the same way.  Restart the base, resync the cameras, put fresh batteries in the camera.  I don't even think they were looking at what my issues were.  It was a complete waste of time to try and talk to the tech support.