All my cameras show offlone in iPAD app, but stream fine on Android App

[kwerner2]

Since a few days, my iPAD app shows all my cameras as offline after briefly showing them online. My Android App sees all my cameras as onlone. Is there an issue with the iPAD app?

[jguerdat]

Have you rebooted the iPad and reinstalled the app?

[StephenB]

Is the iPad connected to your home wifi?

Does it also connect to mobile data?

[kwerner2]

The iPad is WiFi only and connected to my home network. Same network as my Android phone and my Arlo base station.

[kwerner2]

I have re-installed the app and rebooted the iPad several times. Still have this issue. I can watch cloud recorded videos fine, but since the cameras show as offline no live feed from is possible.

[StephenB]

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@kwerner2 wrote:

I have re-installed the app and rebooted the iPad several times. Still have this issue. I can watch cloud recorded videos fine, but since the cameras show as offline no live feed from is possible.

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What version of iPadOS is the iPAD running?

Also what version of the app?

[kwerner2]

App Version 4.3.5 (5838)

IPad OS 16.4.1

[StephenB]

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@kwerner2 wrote:

App Version 4.3.5 (5838)

IPad OS 16.4.1

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Contacting support might be a good next step.