All cameras

[Angela706]

With the latest update I’m getting this see pics 

 and it’s this version 

 I really would like to view my videos and one else having trouble 

[StephenB]

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@Angela706 wrote:

With the latest update I’m getting this 

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Are you also seeing this on a PC (my.arlo.com)?

Have you tried restarting the phone?

[BrookeN]

Please remove the doorbell from the account and add it back on. 

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[Angela706]

I haven’t tried rebooting iPhone but I’ll try it and see if it works. 

[Angela706]

Nope didn’t work and it’s not the doorbell camera it’s the app that’s not playing the video and it started after the latest update.

[BrookeN]

I was not asking for you to reboot the iPhone. I was asking if you could reset the doorbell and add it back onto the account. 

[Angela706]

It’s not the doorbell camera that’s acting up it’s viewing the videos that give me the error when I go to the app and try and view them any of them doorbell , side camera it doesn’t matter which camera.

[BrookeN · Accepted solution]

You are going to need to reset the basestation. However, you will need to add each camera back onto the account. 

https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4...

[Angela706]

Yea I’m not doing that again done that with the last issue and it ended up being a program issue just like last time. I didn’t have any issues until this last update.

[Angela706]

Software issue and they need to fix it and not take so long like the last one