Arlo|Smart Home Security|Wireless HD Security Cameras

All cameras went offline

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Boboandjazz
Aspirant
Aspirant

Hello community. 
a day and a half ago all of our cameras went offline. We have tested our internet (multiple other devices IoT and WiFi connections are working fine). I have reset the base station I have rebooted our router. I have restarted the base station multiple times. I get a blue light. But none of the cameras come back online. We have the flood light pro, and other pro 3 cameras. 8 in total. And they are all offline. Subscription plan is paid. I have tried everything.. so here I am. Every single one is offline except our doorbell cam. 
any thoughts or steps I should try???

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StephenB
Guru Guru
Guru

@Boboandjazz wrote:

a day and a half ago all of our cameras went offline. We have tested our internet (multiple other devices IoT and WiFi connections are working fine). I have reset the base station I have rebooted our router. I have restarted the base station multiple times. I get a blue light. But none of the cameras come back online. We have the flood light pro, and other pro 3 cameras. 8 in total. 

 

Every single one is offline except our doorbell cam. 

Are all the off-line cameras connected through your base?

Is the door cam connected to your home wifi?