Arlo|Smart Home Security|Wireless HD Security Cameras

After months or working fine, Base Station no longer connecting to cameras

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Mmarotta71
Follower
Follower

The message I get is "your device is off line".  I have 4 cameras and none are being connected to the base station.  Battery life is fine, I have made no changes to anything.  The power and internet light is solid green but the camera light is out completely.  

 

I have tried to reboot the internet

I have tried to reboot the base station.

I have tried to reboot all in the order they are connectted.

 

I can't figure out why all of a sudden they would just all stop working.  

 

 

2 REPLIES 2
Showguy
Virtuoso
Virtuoso

Sounds like it may be time for a trouble ticket with support.  The base station sounds like it has issues. I had the same problem except mine was a slow and painful death versus the sudden failure you seem to have.

 

JamesC
Community Manager
Community Manager

Mmarotta71,

 

Consider replacing the batteries with a fresh set to further isolate the issue. If you have never replaced them, it's possible they are depleted. You could also try bringing one of the affected cameras close to the base station and opening and closing the battery compartment door to reset it. Take note of the camera LED. Attempt to resync the camera with the base station and again take note of the camera LED. Let us know the results!

 

JamesC