Arlo|Smart Home Security|Wireless HD Security Cameras

“Acess token is expired”?

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Paul_FCCL
Prodigy
Prodigy
Today started getting this while trying to open Android app: “Access token is expired” and can’t access my system. Remember seeing this posted sometime before but can’t track it down. What is it.......and how to get back into my system?
Thanks.
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Paul_FCCL
Prodigy
Prodigy

That didn’t do it..........what eventually worked was refreshing “things” within the Stringify app. Problem seems to happen when app hasn’t been used for an extended amount of time.

Thank you.

 

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5 REPLIES 5
JamesC
Community Manager
Community Manager

Paul_FCCL,

 

Force close the app and reopen, are you still seeing the same issue?

 

JamesC

Paul_FCCL
Prodigy
Prodigy

That didn’t do it..........what eventually worked was refreshing “things” within the Stringify app. Problem seems to happen when app hasn’t been used for an extended amount of time.

Thank you.

 

glavine16
Aspirant
Aspirant

I'm getting the same "access token is expired". What's the fix? Closing out the app doesn't help.

JamesC
Community Manager
Community Manager

glavine16,

 

Reboot your mobile device, are you still experiencing the same issue?

 

JamesC

Paul_FCCL
Prodigy
Prodigy

@glavine16 wrote:

I'm getting the same "access token is expired". What's the fix? Closing out the app doesn't help.


If you’re using other apps with Arlo (stringify, ifttdt, etc.) look above for suggested solution.