7 day recording for VMC3030 not working

[kukrejav]

Hi,

I have 5 wirefree cameras (VMC3030). After the prompted upgrade to the  iOS secure app, the 7 day recording is no longer available and prior library clips have also disappeared.

Arlo KB article still says that 7 day recording should be available for EOL cameras.

How to re-enable / get the 7 day recording back?

Thanks in advance.

[StephenB]

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@kukrejav wrote:

I have 5 wirefree cameras (VMC3030). After the prompted upgrade to the  iOS secure app, the 7 day recording is no longer available and prior library clips have also disappeared.

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Are you using a "Friend" account?  Or are you using the primary account (which has the cameras installed)?

Can you make a manual recording while livestreaming one of the cameras?

[kukrejav]

Using primary account.

yes, I can make manual recording 

[StephenB · Accepted solution]

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@kukrejav wrote:

yes, I can make manual recording 

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Which confirms that you still do have cloud storage.

Did you check the mode you are using, and make sure there are rules for your cameras in that mode?

[kukrejav]

@StephenB 

You’ve been most helpful. Thanks.

i took two steps after the issue occurred.

removed and added back one of the cameras.

Did manual recording.

now the cameras record when there is motion. 

thanks again