6 camera kit 4 batteries where almost completely dead out of the box

[Bob2454]

Bought a arlo 6 pack camera kit 4 batteries where almost completely dead out of the box I was only asking for the batteries to be replaced 30 minutes on the phone and got nowhere with the rep helping me if you can call it help, all times I have called I am constantly being asked the same thing over and over original case #27987488 thanks for nothing

[JamesC]

Bob2454,

The case you referenced appears to be a resolved case on an issue you were having with sharing your Arlo account through grant access. If you would like to open a new case for the issue described above please consider contacting the Arlo Support Team. You will find several options for contacting support in the provided link.  If you need assistance opening this case please let me know and I would be happy to help.

JamesC

[Bob2454]

Just like I said in the previous post they do not listen on the other end that case was to be left open for the dead battery could not update firmware to camera because of dead batteries that your support said was a false reading because it didn't have firmware update I called yesterday to tell them that the 4 batteries are truly dead and need replacements that camera works just fine with good batteries. The hoops I have to jump through and the time spent to get 4 batteries replaced is ridiculous. I was a loyal netgear customer but after this experience I will never purchase a netgear product again.

[JamesC]

Bob2454,

I apologize for the poor experience. I have opened a new case (I will private message you with the case number) regarding this issue and escalated the request. A support agent will reach out to you shortly with more details.

If you need further assistance with this case, please let me know.

JamesC