4N71697N31AD1 pink color of camera

[clark1994]

I have had my Arlo system for 4 days...One camera has turned pink...Can you please help?

[TomMac]

Open and close the battery door to reset the camera, if it happens again, then it's either a return or warranty issue to fix.

[Negsie]

Hi,

i have just had exactly the same happen with one of my cameras today I have done a live chat with netgear and been told the camera needs to be replaced...

i have to fill in a RMA and return it to them after they receive it they will send out a replacement but it looks like I have to pay for p&p??

for a unit I have only had for two weeks not very happy about having to pay for a warranty return.

[TomMac]

Some places allow return up to 30 days...or its a warranty issue.  It's a pain in wallet but still cheaper than buying a new one

[Momocho12]

My Camera also got pink pictures.this is the second camera.
I believe I know the reason why this is happening.
When the camera is exposed to a direct sun light, it's burning or damaging the image sensor.
I had the first and the second camera at the same location (which's direct direction of the sunrise and it got this problem. )

[jguerdat]

Nope but it's a good guess. It's been demonstrated that it's the night vision IR filter getting stuck. Night vision uses IR lighting so the camera has to be sensitive to that wavelength while during the day all color is used. That's the purpose of the filter which moves mechanically. Sometime opening and closing the battery door causes the mechanism to move with the reapplication of power and then there's the vibration caused by handling the camera, too.

[Momocho12]

Thanks, jguerdat! But that too technical for me. 🙂
The night image has no problem since it's black and white image. The day image is pink color, that tells me that one color is missing RGB, as you mentioned above(during the day all color are used)
If my first camera got damaged (day color image pink) the first day I installed it at this location/ direction of sunrise, and my second camera had for 6-8 months at a different location with no problem to it, but got damaged(pink image) the day I moved it to the same location(direction of sunrise) of the first camera and then got damaged(pink day image)the first day I installed it, that tells me there's something other than IR getting stuck.

Thanks again!

[jguerdat]

Either way, it's a warranty issue. Contact Support using the Contact Support link at the bottom here.

[Momocho12]

Thanks, I don't see the link bottom.

[JamesC]

Momocho12,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC