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4891517ca079f unable to connect and register the base station

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Balendra
Aspirant
Aspirant

  • Base station serial number 4891517ca079f

• Internet service provider (ISP) name Frontier communication

• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream) Your Speed: 1 Mbps

• Internet router model ATT Router

• List of other devices connected directly to your router most are wireless connection

• The last time and place that your base station successfully connected to the Internet Bought it from Amozan and unable to register/

 

I have reset the base station twice and unable to connect it and register it 

5 REPLIES 5
jguerdat
Guru Guru
Guru

NEVER post personal information on the Internet!  It rarely makes any difference in the troubleshooting anyways.

 

What are the LEDs showing on the base?  Power and Internet should be green.

Balendra
Aspirant
Aspirant

The power and internet led both are green

jguerdat
Guru Guru
Guru
What error message is shown?
Balendra
Aspirant
Aspirant

Unable to claim this device.

jguerdat
Guru Guru
Guru
You may need to contact support but first try holding the reset button for at least a minute. Some here have said support had them do that and it worked after that.