4891517ca079f unable to connect and register the base station

[Balendra]

  • Base station serial number 4891517ca079f

• Internet service provider (ISP) name Frontier communication

• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream) Your Speed: 1 Mbps

• Internet router model ATT Router

• List of other devices connected directly to your router most are wireless connection

• The last time and place that your base station successfully connected to the Internet Bought it from Amozan and unable to register/

I have reset the base station twice and unable to connect it and register it 

[jguerdat]

NEVER post personal information on the Internet!  It rarely makes any difference in the troubleshooting anyways.

What are the LEDs showing on the base?  Power and Internet should be green.

[Balendra]

The power and internet led both are green

[jguerdat]

What error message is shown?

[Balendra]

Unable to claim this device.

[jguerdat]

You may need to contact support but first try holding the reset button for at least a minute. Some here have said support had them do that and it worked after that.