Arlo|Smart Home Security|Wireless HD Security Cameras

3 Arlo cameras showing offline

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dns
Star
Star

Have five cameras set up. Have rebooted a number of times. Three cameras say system is offline, the other two are fine. Help is appreciated.

4 REPLIES 4
steve_t
Master Master
Master

When individual cameras are offline, chances are reasonable that they have either lost communication with the base station, usually from being out of range, or the batteries are flat.

Check the batteries. In opening the battery compartment, you'll restart the cameras if the batteries are fine anyway and it should sync up again

firebird94
Aspirant
Aspirant
3 of 5 camera show off line. How do I bring those back online ?
I'm away now, can it be done remotely?
steve_t
Master Master
Master

The other day I had a camera show as offline. I remotely restarted the base station through the app and lo and behold, the camera was online again. Give that a shot and maybe try more than once. If the batteries are flat, though, it obviously won't come back online

jguerdat
Guru Guru
Guru

Sometimes simply force closing the app or lgging out and back in works, too.