2FA and Yahoo email

[Dano1763]

Hello, I upgraded my iphone, and needed to re-login to the Arlo app. After entering my password, I get redirected to the 2FA screen, requesting a six digit code, sent to my Yahoo.com email. However, Yahoo, no matter what has been tried, will not receive Arlo emails. The three additional options for push notifications are for phones I no longer have, or an error pops up that says, "Device not available". So, without the code, I cannot access my camera system. Attempting a login on desktop is the exact same.

Before the hell of trying to call Arlo, is there a solution to this?

[DannyBearAgain]

Have you checked the Yahoo email spam folder for the missing emails?

[Dano1763]

Yes. All folders checked. 

[DannyBearAgain]

If you have your old iPhone and can login to Arlo using wifi internet you should be able to get the app to authorise the 2fa request then set the new phone as the primary device.

https://kb.arlo.com/000062582/Why-does-the-Arlo-Secure-App-say-it-doesn-t-recognize-this-device-when... 

[Dano1763]

Nope. In an old iphone, i receive a “Session timed out” error when i try to open the app. 

[BrookeN]

I can create a ticket for support to reach out to you. Can you first provide me a good call back number as well as a good time to call. You can do this by sending me a dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

I received your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.