Light Setting Does Not Work Correctly

[majormix]

The Light Setting, Duration field is used to set how long the light stays on when manually enabled by the user from the app.  The options are  1 min, 5 min, 10 min, 20 min, or Always On.  My devices accept a setting of Always On, which is what I want, BUT the devices soon afterwards revert to the 5 min setting.  I filed a Support Case and was told that 5 min is the max.  This is a bug, there is no good reason for limiting the duration since the device is a Wired Floodlight Camera, model FLW2001Aer1.3 running firmware 1.7.0_462_d6d0f72, and is always powered from 120 VAC.

[StephenB]

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@majormix wrote:

 I filed a Support Case and was told that 5 min is the max.  

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Sounds like support gave you the wrong information (likely confused on what model you have).

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@majormix wrote:

My devices accept a setting of Always On, which is what I want, BUT the devices soon afterwards revert to the 5 min setting. 

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That does sound like a bug.

[ShayneS]

Hi @majormix 

Are you still experiencing this symptom? Which version of the Arlo app are you using and model phone? 

Thanks 

[majormix]

The problem persists.  I am running the Arlo Secure app, version 6.2.8_6020802 released 7/25/2025, on a Samsung A71 Android phone.