Light Setting Does Not Work Correctly

[majormix]

The Light Setting, Duration field is used to set how long the light stays on when manually enabled by the user from the app.  The options are  1 min, 5 min, 10 min, 20 min, or Always On.  My devices accept a setting of Always On, which is what I want, BUT the devices soon afterwards revert to the 5 min setting.  I filed a Support Case and was told that 5 min is the max.  This is a bug, there is no good reason for limiting the duration since the device is a Wired Floodlight Camera, model FLW2001Aer1.3 running firmware 1.7.0_462_d6d0f72, and is always powered from 120 VAC.

[StephenB]

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@majormix wrote:

 I filed a Support Case and was told that 5 min is the max.  

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Sounds like support gave you the wrong information (likely confused on what model you have).

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@majormix wrote:

My devices accept a setting of Always On, which is what I want, BUT the devices soon afterwards revert to the 5 min setting. 

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That does sound like a bug.

[ShayneS]

Hi @majormix 

Are you still experiencing this symptom? Which version of the Arlo app are you using and model phone? 

Thanks 

[majormix]

The problem persists.  I am running the Arlo Secure app, version 6.2.8_6020802 released 7/25/2025, on a Samsung A71 Android phone.

[jguerdat]

WHat happens if you use the web client (my.arlo.com) on a computer browser?

[ShayneS]

@majormix 

Thanks for the update. I sent you a PM requesting more info. 

[ShayneS]

Hi @majormix 

Did you receive my pm? 

[majormix]

I just noticed your private message today and emailed AskArlo a log file like you suggested.

I had to change the settings (again) from 5-minute default value to Always On.

The problem didn't surface yet, they are still reporting Always On.

I don't know what triggers the problem (event or duration) but I'll keep checking the setting and send another log when it reverts to the 5-minute default.

In the past I've ruled out that exiting and re-entering the app has any effect.  It seems to revert after a short time,

[ShayneS]

Thank you for the update. If the symptom surfaces again, please let me know and send that log over and I will be sure it's investigated. 

[majormix]

The wanted Always On setting persisted for over 2 hours, so I exited the Arlo app and re-entered to see if that had an effect and it did, the settings for all 3 floodlight cameras reverted to the 5-minute default.  I collected another log file and emailed it to AskArlo just a few minutes ago.  I recall testing this theory once before and it didn't cause the problem but that was at least a month ago so maybe the circumstances were a little bit different.

[ShayneS]

@majormix 

Thanks for testing and sending the log, I provided this to the dev team for review.

 The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[majormix]

It's been a while..  Any news?

[ShayneS]

@majormix 

I am checking with the team and I will add more info here if available. 

[ShayneS]

The team is still investigating the root cause.