Arlo order status

[Stan777]

Ordered 3 wired floodlight cameras that have been stuck in limbo since Jan 2nd. Arlo support is absolutely horrible. I can’t speak to a human being. FedEx is even worse. Do I wait? Charge my credit card back via dispute?  Has anyone had a similar experience and how did you handle it?

[BrookeN]

Hi,

Can you please provide me a good call back number as well as a good time to call and I will have support reach out to you about your order. 

You send a dm by clicking on the envelope icon on the top right of the forum page.

[Stan777]

Hi BrookeN, thanks for quick reply. Do I address the DM to BrookeN?

[BrookeN]

Thank you for providing that information. I have reached out to support and providing that information, they will be reaching out to you. 

[Stan777]

Hi Brooke, I wanted to thank you for the quick response. I ended up getting my cameras the other day. But now a new issue arose. I bought 3 Arlo wired floodlight cameras. One of them is literally going off all of the time and they’re is zero motion. I have tried adjusting sensitivity but doesn’t seem to help. Amy ideas?

[StephenB]

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@Stan777 wrote:

 I bought 3 Arlo wired floodlight cameras. One of them is literally going off all of the time and they’re is zero motion. I have tried adjusting sensitivity but doesn’t seem to help. Any ideas?

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Try the push-button reset here:

• https://kb.arlo.com/000063370/How-do-I-factory-reset-my-Arlo-Wired-Floodlight-Camera

You'll need to remove the camera from your account first.

If that doesn't do the trick, I'd see if you can exchange it.  If it's too late for that, then contact support and ask for an RMA. 

[Stan777]

Hi Stephen. I tried removing the camera, didn’t work. How do I ask for an exchange?

[BrookeN]

@Stan777 can you please dm me a good contact number as well as a good time to call and I will have support reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.