video doorbell installation

[cwke]

I have had a good experience with my Arlo camera, so I decided to add the video doorbell.  the installation was smooth up until the time it came to connect it.  I have a base station.  I used the app to try connecting through that.  it couldn't find the doorbell.  i reset the base station, no luck.  I tried connection without the base station by scanning the QR code.  it read the code, but no connection.  Even more frustrating was I tried the chat feature on the app.  I waited from position 15 until I got to 4, then it disconnected me. I tired on the computer.  from position 12 to connected.  it disconnected from chat while I was typing my first message.  I called tech support.  there's an endless loop  ie.  press 1 for tech support > COVID message >  press 1 for tech support endlessly.  press 0 and it hangs up on you.  

I'm going to try again tomorrow.  If I get the same lack of response, I'm boxing this up and returning and ring brand doorbell.

[jguerdat]

It may just be a bad doorbell. Swapping at the store would hopefully help. Also, be sure your doorbell transformer is up to the specs needed.

[JamesC]

cwke,

What is the LED behavior on your doorbell when going through setup?

JamesC

[QinSpring]

I'm having the exact same problem. I was going to try the helpline tonight, now that seems futile. Please let me know what your outcome is

[cwke]

I just dropped my Arlo video doorbell off at the UPS store. My new ring doorbell comes in Friday