"No doorbells were found"

[Sundog1]

I'm trying to install wired video doorbell, all go good until I press the doorbell to try to connect. Then I get a message "no doorsbells were found. Looking through help, I see discussions about scanning a QR code, but I never see an option anywhere to get a QR code or how to use it. Please help! All lights are good and doorbell chimes when I press the button to try to connect.

[JamesC]

Sundog1,

What is the LED behavior on the doorbell? Are you trying to connect to a base staiton/SmartHub or directly to your WiFi network?

JamesC

[Sundog1 · Accepted solution]

Hi JamesC,

Thanks for contacting me about my problem. It appears my base station is an older model and is not compatible the the video door bell.  I ended up connecting to my network directly and all is working fine fine now. Again thank you for your response.