Wired video doorbell - not connected

[mpmason87]

I started getting a message in my arlo app that my wired video doorbell is not connected. The exact message from the app: "Your doorbell is not connected. Make sure it's connected to your SmartHub and has a working internet connection." 

This happened two times last week and I had to perform a reset by taking it off the mounting plate and pressing the button on the back with the reset pin/paper clip. It happened again today and is very annoying. There have been no power or internet outages. My home wifi that it is connected to is working perfectly fine for all other devices. There is an Arlo hub that it is connected to, and that is working correctly. I know it is because I can view another camera that is also connected to it.

[jguerdat]

Try moving your hub away from the router.

[fourdoor]

I cannot get mine reconnected and as this submitter said, nothing has changed. Plus, it's frustrating that your app requires you go through every step of the installation before you can try and reconnect via QR code. Is there a workaround? It's tedious and unnecessarily time consuming.

[mpmason87]

The hub has to be connected via Ethernet and cannot be moved there far away. It's been fine for almost 6 months and recently been problematic. I don't think moving will change anything

[StephenB]

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@mpmason87 wrote:
The hub has to be connected via Ethernet and cannot be moved there far away. It's been fine for almost 6 months and recently been problematic. I don't think moving will change anything

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FWIW, sometimes it does.  The router signal is very strong very close to the router's antennas, and that can result in overloading the receiver in the base.  Shifting the smarthub as far as the ethernet cable can stretch can prevent that interference.