Wired Video Doorbell won't reset

[SomeYahoo]

My video doorbell suddenly stopped working and I can't get it to reset. I verified proper voltage on the terminals and when I turn power off and back on at the breaker, the white ring blinks for a while but didn't reconnect. I removed it from the app and pushed the reset button for a minute but the ring does not light up. I now have no video and the doorbell won't even ring.

Anyone know how I might be able to fix this?

[jguerdat]

Is it still under warranty? If so, use Settings, Support via the app. Choose your doorbell and scroll down to Contacts to see if an RMA can be had.

[SomeYahoo]

Unfortunately, no. Thinking this is the trigger to move me away from unreliable Arlo. 

[StephenB]

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@SomeYahoo wrote:

My video doorbell suddenly stopped working and I can't get it to reset. I verified proper voltage on the terminals and when I turn power off and back on at the breaker, the white ring blinks for a while but didn't reconnect. I removed it from the app and pushed the reset button for a minute but the ring does not light up. I now have no video and the doorbell won't even ring.

Anyone know how I might be able to fix this?

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Did you remember to remove the doorbell from the account before you try to re-install it?

[SomeYahoo]

Yes. It is removed from the account/app and I can't get it to reset. 

[ShayneS]

Hi @SomeYahoo 

Thank you for providing this info for your AVD1001, I have escalated this to the appropriate team and someone from support will be reaching out to you as soon as possible. 

[SomeYahoo]

Don't bother opening a case. I'm done with Arlo. New wired setup arrived today. 

[ShayneS]

Thank you for the update.