Wired Video Doorbell Reinstall

[1557]

I purchase new wired video doorbell and installed it and worked fine for about two weeks. I had to disconnect it to do work on my home and then tried to reinstall it and it will not recognize it. Tried all the troubleshooting tips and reinstalling it several times. Arlo indicates new products have 90 day support but their live chat support said they will not support it since I do not have a subscription. Is there anyway to contact Arlo and speak to someone with a new product to get support?

[jguerdat]

Simply disconnecting the doorbell from the wiring doesn't remove it from your account. Reconnect it and let the internal battery charge (it will have discharged during the disconnected period). After 15-30 minutes (no idea how long is needed) the doorbell should just show back up.

Trying to re-onboard the doorbell when it's already in your account will always fail.