Wired Video Doorbell Issues After Power Outage

[monzarottie]

We experienced a power outage recently and when the power came back on, the doorbell chime (mechanical) triggered over and over without stopping. I ultimately switched off the breaker to the doorbell/chime. I decided to perform a reset on the doorbell unit, so I powered the breaker back on then inserted a paperclip into the reset hole on the back of the device and kept it pressed for about 8 seconds. Now the video doorbell triggers the chime as per normal, but the device will not connect to the basestation. The light ring slow pulses white. I ran through the setup steps again, and the doorbell cannot be found by the basestation. I also tried connecting directly to Wi-Fi which also failed. I am unable to get the video doorbell to display a solid white light ring. I'm a bit at a loss, thinking the doorbell may have partially died. Anyone have thoughts on what else I can try before I buy a new video doorbell?

TIA,

Roger

[JamesC]

monzarottie,

Along with the factory reset, did you also remove the doorbell from the app? You will need to remove, reset, and re-onboard the doorbell as if it were new. Do you still experience the same behavior?

JamesC

[monzarottie]

Thanks for your suggestion. Sorry. My original post should have specified. Yes, I removed the doorbell from the app/system, performed a device reset, and attempted to re-add the doorbell as if it were new. I can’t get a solid white ring light, just a pulsing white light. It triggers the chime (not Arlo) just fine. 

[JamesC · Accepted solution]

monzarottie,

This is an indication that the factory reset may not have completed. Try factory resetting the device again and test to see if you still experience the same behavior.

JamesC

[monzarottie]

Thanks James,

It finally synced after three more reset attempts. I'm back in business. Appreciate your help.

Roger