Wired Doorbell won't turn on

[jordanjohnson9]

The other day I turned the power off in my home for a couple hours. Today I realized my doorbell was disconnected. I tried reconnecting it to wifi, didn't work. I tried the sync button process and the doorbell won't light up. I turned the power off and back on and then press the doorbell button and it flashes white twice then won't do anything. Ive only had it a few months and this is the only problem I've had.

[PandaKing66]

I'm having the same problem except mine is a new install. Measured voltage at the terminals of the doorbell is 22V but won't fully turn on. Just flashes white once or twice and then doesn't do anything. 

[jguerdat]

There's a small internal battery that has to be charged. If discharged, it won't work. However a relatively short period with power applied will allow the battery to charge sufficiently to let the doorbell work.

If you've measured the voltage at the doorbell to ensure it's within spec, try a reset (be sure to also remove it from Settings, My Devices):

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[PandaKing66]

I tried a reset by holding down the button in the back for up to 30 seconds and it didn't flash white lights at all. Still nothing out of the doorbell and voltage is still around 22V. 

I'm beginning to wonder if something broke inside and it isn't charging.

[jguerdat]

If you're sure you're hitting the reset button (you should feel a slight click) it sounds like a faulty device. Assuming you have a subscription, use Settings, Support to start the replacement process.