Wired Doorbell - will not connect to my network

[UptownFunk]

I need customer support to contact me, this doorbell will not connect to my network. I’m replacing my Ring doorbell (maybe) if I can get the Arlo to connect. I will say, my Ring doorbell connected within 3 minutes.

[jguerdat]

Support isn't going to contact you. We should be able to help here. Tell us exactly what you've tried and what you see. Have you checked the voltage at the doorbell to ensure it's within spec (16-24VAC)? Have you tried to reset the doorbell (https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell)?

[UptownFunk]

I have reset the doorbell several times. I assumed the voltage was enough since the doorbell “chimed” after reading the QR code from my phone. After several minutes the doorbell continues to blink white. When I followed the error message instructions it states that doorbell couldn’t be found by the App.

[StephenB]

---

@UptownFunk wrote:
 the doorbell “chimed” after reading the QR code from my phone.

---

That just means it successfully read the QR code.  The next step is for it to connect to your home WiFi network.

If you have different network names for your 2.4 ghz and 5 ghz wifi, then make sure you are connected to 2.4 ghz in your phone, and that you are correctly entering the network name and password for the 2.4 ghz network.  Also, make sure that the network is encrypted with WPA2.

Do you have any punctuation or other unusual characters in the network name and password?

[UptownFunk]

I have a “mesh” network, both 2.4 and 5 are under the same SSID and password. The network is WPA2 and I do have a complex password.

[StephenB]

---

@UptownFunk wrote:
I have a “mesh” network, both 2.4 and 5 are under the same SSID and password. 

---

I do also.  An Orbi in my case.  What vendor are you using?

Eero seems particularly difficult.  There is an "advanced security" control in the Eero app - one poster said they needed to disable that in order to connect their cameras.

---

@UptownFunk wrote:
I do have a complex password.

---

There are some reports here of special characters interfering with on-boarding.  One character in particular that's been reported is an underscore in the network name.

One person reported success using https://qifi.org/ to generate the QR code (presenting that to the doorbell instead of the app screen).  Not sure if that works if there's a bunch of unusual characters in the password.

[UptownFunk]

Good to know! I do have an Eero. I will look into disabling that function. I’ll let you know how I fare. Thank You!

[UptownFunk]

I followed everything documented within Arlo’s instructions. The doorbell shows up on my network, but fails to be recognized by Arlo’s own App. Unless there’s something I’m missing, I believe I have a bad doorbell. It’s ridiculous that Arlo does not have tech support to set up their product. If I return this doorbell I’m hesitant to purchase another one from Arlo. Any other ideas?

[StephenB]

---

@UptownFunk wrote:
 Any other ideas?

---

You could try turning off the mesh extenders, and see if that helps (turning them back on afterwards of course).

Not sure that the doorbell has failed (though it is possible) - a lot of folks run into this discovery problem, and unfortunately there is no good solution.

[jguerdat]

---

@UptownFunk wrote:
I followed everything documented within Arlo’s instructions. The doorbell shows up on my network, but fails to be recognized by Arlo’s own App. Unless there’s something I’m missing, I believe I have a bad doorbell. It’s ridiculous that Arlo does not have tech support to set up their product. If I return this doorbell I’m hesitant to purchase another one from Arlo. Any other ideas?

---

And what about that Advanced Security setting in the eero?

[UptownFunk]

I turned off 5g off on the router, I turned on thread feature (this helps low power wireless products such as doorbells connect easier). My router sees and connected to the doorbell. The error message (blinking white light) is stating that the Arlo doorbell isn’t recognized by Arlo’s app. I changed the settings on my IPhone. If you still think it’s my router what advanced settings? Should I change from DHCP to Static IP?

[StephenB]

---

@UptownFunk wrote:
 what advanced settings? 

---

Our information on this setting is here: https://community.arlo.com/t5/Arlo-Pro/Vmb4000-base-station-offline-now-won-t-reconnect/m-p/1847065

---

@UptownFunk wrote:
Should I change from DHCP to Static IP?

---

It wouldn't hurt to reserve the address - not sure if it will help or not.

[caliphat71]

Did you get it to work. I’m having same issues. Mine worked for a week, now it  says it’s offline even tough it recognized i, it’s getting 20v. 

[UptownFunk]

I never got it to work. I returned it and got the Wyze Pro Doorbell.

[caliphat71]

Sorry to hear. Mine worked for a few days then kaput. It shows up as a device but won’t connect anymore. 

[YogiR]

Worked for a few days and now saying no working internet available.  Even the chime is not working. I called Arlo and someone called me back asking for my email and password to the account to check what is going on.  Is this legitimate? 

[StephenB]

---

@YogiR wrote:

 I called Arlo and someone called me back asking for my email and password to the account to check what is going on.  Is this legitimate? 

---

It sounds like a scam.  Arlo might need the email you use for logging in, but they shouldn't need to ask for your password.  I'm tagging @JamesC for clarification.  BTW (for @JamesC ), it would be good adding some info on what credentials support might ask for to the KB article, as I've seen several posts here from people who have given their credentials to scam support sites.

Don't try to google for support - that will lead to scam sites.  https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams