Arlo|Smart Home Security|Wireless HD Security Cameras
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Video doorbell not ringing

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  • ‎2021-04-05 02:47 AM
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Lmnewkirk
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‎2021-04-05 02:47 AM
I bought a doorbell on your website on black Friday. I received it about 3 weeks later. I have not been able to get it to work for me. It's been months of back and forth with customer service and technical support. I have tried everything I can possibly try to get it to work. They have sent me a new doorbell, a new power box, and it still will not work. I would like a refund, I've spoken to supervisor Noreen. She was supposed to get back to me 2 weeks ago and I still haven't heard from her. I am tired of dealing with this problem. It does not ring. I want a refund so I can move on and buy something that actually works. I have jumped through all of the hoops that they have given me and done all the troubleshooting that they advised. Nothing works. WORST CUSTOMER SERVICE EVER. I do not recommend this product or this company.
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JamesC
Community Manager
Community Manager
‎2021-04-06 04:13 PM

Lmnewkirk,

 

If you would like a refund, please contact Arlo online store support here: Online Store Support

 

JamesC

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