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Video doorbell - Night vision from time to time doesn’t work

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Jman76
Aspirant
Aspirant
‎2020-05-16 06:56 PM

Night vision from time to time doesn’t work. Shows everything in non night vision. I restarted it and it’s fine till the next time? Anyone got thoughts or advice on this matter?

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StephenB
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Guru
‎2020-05-17 06:06 AM
@Jman76 wrote:
Night vision from time to time doesn’t work. Shows everything in non night vision. I restarted it and it’s fine till the next time? Anyone got thoughts or advice on this matter?

There's a low light threshold (not adjustable) - if you are below that, you'll get nightvision, if you are above it you'll get color. So maybe see if there are more light sources in the color videos you are getting.

 

FWIW, low light color is working quite well for me with my own doorbells.  I wish the threshold was a bit higher on the Pro3, as I will sometimes get very poor color quality, and would prefer nightvision.

 

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