Video Doorbell won’t send or record motion alerts

[GO6]

All other features seem to be working as they should. I can view the live feed and it will alert me if someone presses the button. It won’t trigger when there’s motion and it doesn’t record a clip or send me a movement notification though.

[StephenB]

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@GO6 wrote:
All other features seem to be working as they should. I can view the live feed and it will alert me if someone presses the button. It won’t trigger when there’s motion and it doesn’t record a clip or send me a movement notification though.

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Make sure the trial subscription hasn't expired.

[CL25]

Mine is doing the same. Was sending alerts yesterday, but stopped. It is detecting motion and will play live if I try. Just no notifications.

[JamesC]

GO6, CL25

For recordings to be saved to the cloud library, your must have an active Arlo Smart Trial or subscription plan. Without an Arlo Smart plan, your doorbell will still send push notifications and calls on button presses, but recordings will not be saved to the library. For more information on Arlo Smart subscription plans, take a look here: Arlo Smart Subscription Plans.

JamesC

[GO6]

The doorbell currently has an active trial subscription. Despite appearing to have everything set correctly it will still not send me push notifications or save clips.

[JamesC]

GO6,

Are you using the default "Armed" mode or a custom mode?

JamesC

[GO6]

I’ve tried both modes to no avail.

[CL25]

I have a trial subscription as well. Hooked the doorbell up three days ago. Worked correctly for a time. Then stopped sending motion notifications and recording. Mysteriously started back working correctly this morning. So all is good for now.

[JamesC]

GO6,

Are you able to manually record when live streaming? Does manually recorded video show up in the library?

JamesC