Arlo|Smart Home Security|Wireless HD Security Cameras
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Video Doorbell not connecting

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  • ‎2020-08-15 02:43 AM
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Pazza
Follower
Follower
‎2020-08-15 02:43 AM
Hello,

My video doorbell has been working fine, just returned from holiday and was device was not detected on the app, so have removed doorbell from account, done a factory reset and now will not connect, comes up as device not found, WiFi working fine, all my other cameras working fine, any help much appreciated Thanks
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jguerdat
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Guru
‎2020-08-15 06:55 AM

Are you connecting to a base/hub or your WiFi? Did you follow the directions for the reset?

 

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Video-Doorbell

 

What are the doorbell LEDs showing?

 

https://kb.arlo.com/000062326/What-do-the-LED-behaviors-on-my-Arlo-Video-Doorbell-mean

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