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Good day. I was rather excited to install the doorbell as my Arlo 2 cameras have been working fairly decent.
Fast forward to two days ago.....video went black, but audio was available. Devices used; iPad Air 2, Pixel 3a phone and laptop. All had the black screen. My Arlo 2 cameras are connecting and working as they should on all devices.
The WiFi signal shows two bars of 3 bars which hasn't changed since I installed it. It was working fine for about week. The base unit is right above on the next floor up which is roughly 15 feet. I have opened ports 443 and 80 as suggested on my router with no correction. The doorbell takes FOREVER to connect and when it does the screen is black.
I have removed the device and reinstalled it. Nada. I switched resolutions. Nada. I've tried using data rather than Wifi. Nada. Did a factory reset. Nada.
I called customer service and was told after explaining everything above they would send me a new one. Lovely.
3 options were given
1. return the defective product...when they receive the unit, a replacement would be sent out I HAVE TO PAY FOR SHIPPING
2. a replacement unit would be sent out...when received, I return the defective one FOR A FEE
3. an expedited unit would be sent out next day FOR MORE OF A FEE
The representative said she would try and have the shipping fee waived. That's the current status.
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