Video Doorbell LED not lit

[NickoDee]

Hello,

I have installed the video doorbell, but neither the LED ring or single light turn on, however when I press the button on the device the LED ring lights up white and then flashes a couple times after I release the button and then it goes off. Do i need to get the power adapter for this? It seems that it is receiving power as the LED ring lights up and chimes when i press it, unless in missing something. Any advice would be appreciated. Thanks.

[jguerdat]

Need more details. Have you checked the voltage and current rating for your doorbell transformer as well as tested the voltage at the doorbell itself? Were you able to actually successfully connect the doorbell to your WiFi or a base/hub when installing? Are you using an existing chime?

[NickoDee]

I am using a 24V AC 300mA output power supply directly connected to the video doorbell. I am unable to get past to scan the QRCode as the LED lights do not turn on. When I push the LED button, I hear a chime from the video doorbell and the LEDs flash for about 5 seconds then goes black. I have not been able to connect it to WiFi. I am not using a Chime at the moment.

[NickoDee · Accepted solution]

I reset the device and it is working now. Thank you for the support!