Arlo|Smart Home Security|Wireless HD Security Cameras
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Unable to connect wired doorbell AVD1001 to the Smart Hub VMB4540

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Nayak
Aspirant
Aspirant

I just got the following Smarthub (with cameras) and doorbell

My setup lets me connect smarthub with my camera alright. But my doorbell is unable to connect with the Smarthub. 

 

Smarthub - VMB4540 firmware 1.16.3.4_707_c289687

Doorbell - AVD1001Ar1.2   firmware 1.14.0.0_809_9259536_c33dc90

 

I have tried removing doorbell and add it back several times with the whole install procedure (involving QR code, etc) but I never get the screen for "Select a Base station or SmartHub" which as per Arlo support I should be getting during doorbell setup.  

 

I have opened support call and awaiting to hear back. 

 

Do not get the following screen for "Select a Base station or SmartHub":

HubConnect.jpg

 

Instead I directly get the following  "Connect to 2.4 GHz network" screen

arlo2.jpg

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Nayak
Aspirant
Aspirant

After probably the 7th call to support finally got someone who could help resolve. He had me reset the hub and remove/add back the doorbell and that did let me connect doorbell to the hub. That also fixed the issue of missing local storage for doorbell

 

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jguerdat
Guru Guru
Guru
Nayak
Aspirant
Aspirant

Thanks for the suggestion. Yesterday I had stumbled upon this reset procedure when I was redoing the installation.

So I have done this twice but no luck  😞

jguerdat
Guru Guru
Guru

WHat phone and OS version? Have you rebooted the phone and reinstalled the app?

Nayak
Aspirant
Aspirant

I have tried Moto G6 Android app version 2.22.7

I also tried on iPhone8 

Tried rebooting phone, no luck

Nayak
Aspirant
Aspirant

After probably the 7th call to support finally got someone who could help resolve. He had me reset the hub and remove/add back the doorbell and that did let me connect doorbell to the hub. That also fixed the issue of missing local storage for doorbell

 

Discussion stats
  • 5 Replies
  • 1103 Views
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  • 2 In Conversation