Unable to connect wired doorbell AVD1001 to the Smart Hub VMB4540

[Nayak]

I just got the following Smarthub (with cameras) and doorbell

My setup lets me connect smarthub with my camera alright. But my doorbell is unable to connect with the Smarthub. 

Smarthub - VMB4540 firmware 1.16.3.4_707_c289687

Doorbell - AVD1001Ar1.2   firmware 1.14.0.0_809_9259536_c33dc90

I have tried removing doorbell and add it back several times with the whole install procedure (involving QR code, etc) but I never get the screen for "Select a Base station or SmartHub" which as per Arlo support I should be getting during doorbell setup.  

I have opened support call and awaiting to hear back. 

Do not get the following screen for "Select a Base station or SmartHub":

Instead I directly get the following  "Connect to 2.4 GHz network" screen

[jguerdat]

Try the doorbell reset procedure:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[Nayak]

Thanks for the suggestion. Yesterday I had stumbled upon this reset procedure when I was redoing the installation.

So I have done this twice but no luck  😞

[jguerdat]

WHat phone and OS version? Have you rebooted the phone and reinstalled the app?

[Nayak]

I have tried Moto G6 Android app version 2.22.7

I also tried on iPhone8 

Tried rebooting phone, no luck

[Nayak · Accepted solution]

After probably the 7th call to support finally got someone who could help resolve. He had me reset the hub and remove/add back the doorbell and that did let me connect doorbell to the hub. That also fixed the issue of missing local storage for doorbell