Subscription Missing from Account but Still Being Charged and Cannot Cancel

[RMP-sa]

I have the Arlo Video Doorbell (AVD1001).  I am being charged on my credit card $7.99/month but my subscription does not show up in my account on my.arlo.com or in the Arlo mobile app. I cannot find any way to cancel it or talk to a real person from Arlo either over the phone or through web chat, but I'm still being charged each month.  Arlo won't allow me to use support because they claim I don't have an active subscription, yet I'm still being charged for one.  How can I go about getting my subscription cancelled?

[StephenB]

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@RMP-sa wrote:

I have the Arlo Video Doorbell (AVD1001).  I am being charged on my credit card $7.99/month but my subscription does not show up in my account on my.arlo.com or in the Arlo mobile app. I cannot find any way to cancel it or talk to a real person from Arlo either over the phone or through web chat, but I'm still being charged each month.  Arlo won't allow me to use support because they claim I don't have an active subscription, yet I'm still being charged for one.  How can I go about getting my subscription cancelled?

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so one of them can create a support request on your behalf. 

Do you want to cancel, or get the subscription straightened out (with a refund for the months of service you didn't actually get)?

[BrookeN]

I have reached out to support regarding the charges for the subscription. Support will be reaching out to you as soon as possible.