Sound detection issues

[Dobefan]

For some reason, the system just started recording videos based on sound/audio rather than motion.  The audio box under the mode section is missing and there isn’t a way to u check the box.  We’ve received over 20 notifications in the last 30 minutes.  Is there another way to stop the audio detection?

[JamesC]

Dobefan,

Are you logged in on the primary account? Are you using the mobile app or the web client? Do you experience the same behavior from both?

JamesC

[Dobefan2]

Yes, I tried both.  I was on the primary account and the web and neither gives me the option to uncheck an audio detection box for the Arlo Video doorbell.

[Clendinning]

I have noticed the same thing. When I first got the Video Doorbell system, the trigger areas seemed to work just fine. Now I get an overwhelming number of false triggers. Today, I noticed that many of the triggers had no motion at all, but there were loud sounds apparent. It seems like audio triggering has been enabled on my system and I have no way to adjust sensitivity or turn disable the feature, which has now become a nuisance.

[JamesC]

Consider rebooting the Arlo Video Doorbell. You can do this by navigating to Settings > My Devices > select your doorbell > Restart

Allow the doorbell to boot back up and test again to see if you still experience the same issue.

JamesC

[Clendinning]

On the other hand, turning off the microphone in the audio settings preferences seems to have reduced my false triggers drastically. I’ve gone down from more than 50 a day during the weekends and 30 a day on weekdays too almost none. It would be interesting to see if anyone else has the same result.

[Dobefan2 · Accepted solution]

The video doorbell seems to have corrected itself and we are no longer gettin videos activated from audio rather than motion detection.

The issue is resolved.